Your 800 Bill to Credit Card account will give callers the opportunity to increase the length of their call before time runs out thereby extending the call without hanging up!
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Here’s How it Works Two minutes before a live call is scheduled to end a warning prompt will interrupt the call momentarily.
The phone operator/agent will then have the option of using ‘Extend-a-Call’ which allows the Customer to purchase additional time via the payment module by simply pressing ‘33’ on their keypad.
Example: The Customer presses ‘33’ on their keypad The call timer is paused.
The Agent is put on hold The Customer will hear a prompt asking them how many minutes they would like to add.